Frequently Asked Questions
We’ve included the answers to some of our most frequently asked questions. Please don’t hesitate to call us at 1-800-827-8247 if we haven’t addressed your question.
We look forward to speaking with you.
Questions about where to buy Stair Parts stair components.
Questions about Stair Parts’ products.
Questions about stair design and construction.
Questions about where to buy Stair Parts stair components.
How do I find a nearby Stair Parts distributor?
Click here for more information on how to find a Stair Parts distributor. (Distributor Locator)
Can I buy directly from Stair Parts?
Stair Parts sells its products through a nationwide network of knowledgeable distributors who provide products and service at the local level. Click here for information on finding a nearby Stair Parts distributor. (Distributor Locator)
Questions about Stair Parts products.
What hardwood selection does Stair Parts offer?
Stair Parts products are offered using a mix of the finest grades of six kiln-dried hardwood species: Hard Maple, Northern Red Oak, Mahogany, Poplar, Cherry and Lyptus. Other wood species are available through our Custom Wood Shop.
Can I get a product line in a wood species other than the stock wood species indicated?
Yes. Our custom wood shop can produce our product lines in virtually any wood species. You should plan on approximately ten days lead time for custom orders.
Who makes Stair Parts’ products?
Our stair component products are made in America by Stair Parts master craftsmen and craftswomen. All of our products (with the exception of imported primed products) are designed and developed in our Northern Georgia administration and manufacturing facilities. Many products carry our patents, and all products are manufactured using our architecturally correct system – providing the necessary components for a properly designed and visually attractive finished stair.
Do you stock primed product?
Yes, many of our product lines are available primed.